Terms & Conditions

Terms & Conditions


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All tickets must be collected from the venue. If you bring your email confirmation of booking this will be accepted as your ticket.

Refunds and transfers

Refunds and transfers are only given at the discretion of the cinema management team

All refunds are given as Forum Cinema vouchers which are valid for 6 months and must be collected from the cinema within 1 month of issue. Refunds will only be given on uncollected tickets or tickets that are returned to the cinema at the time of the refund request. Refunds will never be given for events that have already taken place.

Tickets for films will only be refunded more than 24 hours before the show.

Tickets for live events onscreen returned more than 24 hours before the show will be put back on sale as soon as possible; however, refund vouchers will only be issued in the event that the tickets are resold AND the show is sold out.

Tickets for films will only be transferred to another date or time if requested at least an hour before the time shown on the ticket.


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